What We Do
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Vice President of Customer Experience
Wick@nationalbioskills.com (844) 625-5227 Ext. 705
Jamie comes to National Bioskills with more than 20 years in the customer service industry, including serving as Sales Manager for Hilton’s flagship brand hotels. Her extensive management experience, passionate attention to detail, and comfort working with people from all over the world make her uniquely qualified to ensure top-tier customer experiences for National Bioskills’ diverse international clientele. Jamie works proactively to identify customer trends and ensure that the company provides unparalleled, leading-edge training event environments and experiences that delight every customer. Always working to enable the best event outcomes, Jamie analyzes every detail of the event planning, execution, and follow-up process to deliver continuous improvement in the physician-focused training model that distinguishes National Bioskills Laboratories.
National Sales Director
Wright@nationalbioskills.com (844) 625-5227 Ext. 709
With personalized service and attention, Bethany ensures that customers’ needs are recognized at the highest level of the organization and that National Bioskills continues to set the standard in world-class, technologically advanced and impeccably executed training events. Highly trained in all aspects of specimen management, Bethany leverages her firsthand knowledge of the field to create outstanding experiences for new and returning customers at National Bioskills. With a background in anatomical embalming and experience as a Lab Manager at Texas A&M and Facility Manager at National Bioskills, Bethany is well-versed in safety standards and event operations, and personally works with every client to orient them to our facilities and technology, ensuring the best outcomes for their events. She is passionate about delivering exceptional customer care, anticipating needs, and making customer success her top priority.
Facility Manager, Pittsburgh
firstname.lastname@example.org (844) 625-5227 Ext. 704
Madeline came to National Bioskills Laboratories after gaining hands-on experience in the field of medicolegal death investigation with county coroner offices in the Pittsburgh area, performing investigations, analyses, and autopsies. Prior to that, Madeline taught as an adjunct professor at Westmoreland County Community College, after earning her B.S. in Forensic Science/Biology followed by an M.S. in Chemistry/Biochemistry from Duquesne University, where she also conducted lab research in biochemistry. Now Facility Manager of the Pittsburgh laboratory, she applies her knowledge of research lab protocols to organize and execute every event with precision and professionalism. Her love of people and enthusiasm for lab-based teaching translates to human-centered customer service rooted in respect, communication, and an appreciation for diverse perspectives.
Facility Manager, Dallas
email@example.com (844) 625-5227 Ext. 706
High-energy and talented at providing personalized event-planning services while overseeing the many details of our busy Dallas facility, Kenneth ensures efficient, orderly, and successful training events for all bookings at National Bioskills’ Central U.S. facility. In addition to providing NBL’s signature wraparound event planning and customer services, Kenneth applies his background in specimen handling to ensure top-tier standards of safety and credentials for all clients, employees, and stakeholders.
Dr. Navalgund has extensive experience in advancing medical device education and technique. He is a Board-Certified physician in Anesthesiology and Pain Medicine and Assistant Professor, West Virginia University, Department of Anesthesiology, and Adjunct Professor, University of Pittsburgh, School of Anesthesia. He is the author of many publications and serves on the Editorial Board of the Journal of Neuromodulation and is a Founding Member of the Pennsylvania Pain Society. He is also President & CEO of DNA Pain, and a Lecturer and Instructor for numerous national and international companies and societies. His hands-on knowledge of devices and experience as a peer-to-peer educator have helped to develop and customize the wraparound services offered by National Bioskills Laboratories.
President & CEO
Dr. Hampers is a board certified orthopedic surgeon. He successfully created his own private practice, Reflex Orthopedics & Sports Medicine, in Greensburg, PA in 2009 and was named by the Pittsburgh Tribune Review’s readers as one the top three orthopedic surgeons by 2012. He completed his residency in orthopedic surgery at the University of Pittsburgh, as well as, his sports medicine fellowship under the tutelage of world-renowned surgeon Dr. Freddie Fu in 2004. He was the first person to be accepted into a combined MD/MBA program at Dartmouth College and completed it in 1998. Dr. Hampers was elected in 2012 to serve as a board member for Cardiac Assist (dba TandemLife), an international medical products company based in Pittsburgh, PA, which was acquired by LivaNova (LIVN) in March 2018 for $250 million.
Chief Financial Officer
With an academic background in Accounting and Economics, Kerry Rice brings more than 20 years of financial experience to National Bioskills. His early experience in accounting and auditing gave him a solid background in the fundamental ways a successful company should operate, after which Kerry went on to work as a research analyst in investment banking. There he strengthened his understanding of how businesses should operate to maximize their full potential, leveraging his knowledge of revenue and spending patterns to develop detailed forecasts. Kerry serves as National Bioskills’ Chief Financial Officer and heads up the company’s financial team.
Erin brings extensive background as a surgical technology expert to her role as Operations Manager at National Bioskills. A native of Colorado, Erin holds a degree in Surgical Technology and worked for more than 10 years as a surgical technician, a bioskills laboratory manager, and a lab services coordinator before assuming her current position at National Bioskills. Working closely with the Facility Managers, Erin uses her technological expertise to anticipate client needs and to ensure that every lab runs smoothly. Providing respectful, detail-focused customer service to clients and physicians is Erin’s hallmark and passion.